Installation customer service team: I’d sent an email on 24th April to request end caps for my door. They had fallen off. I sent photos. After much chasing up (by email and phone) I got an engineer round (a lovely guy, nothing against him) on 7th Aug (!) to put on the end caps. Turns out those he brought were for a different door type so he needed to order the right ones. An appointment was made (again after more chasing) to fit the new ones on 1st Sept. No show. I called the installation team: ‘the engineer is running late’. Still not show and no call back. I called back today because they didn’t bother to call me and was told that I’m booked in for 17th Sept. I didn’t know that, wasn’t called and again I chased.As I said, the chap who came out, Dave, was lovely but the services/installation team in the office say the right things on the phone but I now know not to trust anything I’m told.
Claim your business profile now and gain access to all features and respond to customer reviews.
Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago.
Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers.
With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.See more
