I had new windows fitted by Lancashire Double Glazing. On the positive side, the workmanship itself has been good and the fitters on site were polite and friendly.Unfortunately, the overall experience has been very disappointing. The team treated my house more like a building site than a home. The office repeatedly pulled the workers off the job to start elsewhere, leaving me waiting. They were several days late even getting started. I was also charged for scaffolding that wasn’t actually needed, and although they assured me a refund would be given, I’ve still not received it.The biggest frustration is the complete lack of aftercare. I’ve emailed and called several times but had no reply or callback, which leaves me feeling ignored now that they’ve been paid.In short: decent workmanship let down by very poor organisation, unnecessary charges, and non-existent customer service.
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Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago.
Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers.
With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.See more
