lancome.com

1.4
1.4 Based on 319 reviews

...

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Winifred C.
Highly disappointing experience

I'm extremely disappointed with my recent experience. I received a damaged product, and instead of handling the situation properly, their customer service showed a complete lack of concern. To make matters worse, they want me to return it with a $5 restocking fee! This is utterly unacceptable and disgraceful for a brand of their standing. I expected significantly better service and care for customers.

1
Date of experience: Dec 18, 2025

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