False advertising offering a free gift bag with minimum purchase—only for them to fail to ship it to many customers. No notification, no updates for replacements—just 'out of stock' on the website. Last year, I never received an email confirmation or shipping notification. Porch thieves stole $200 worth of products, which I only knew because it was captured on my security camera while I was away. Customer service later confirmed the delivery date when I needed it for the police report. I'm done with deals from them on Black Friday.
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