I received a defective night cream from a gift set. I typically buy items during events, set them aside, and use them when needed. I opened it in December, 7 months after purchase, and cosmetics usually have a longer shelf life. However, when I contacted their customer service, they stuck to a 30-day return window and refused to assist further. I'm going to the consumer protection agency about this and preparing to fight for my rights. I had a similar experience with another brand, and they sent me a replacement. I've been a loyal customer for years, and I feel it's time to move on.
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