I received the skincare set, but the cream bottle was only partially filled. When I reached out to customer support, they stated they couldn't exchange the item. Upon requesting a return, I was informed of a $5 return fee. This feels unjust—sending a half-filled product and refusing to exchange it or cover the return cost is unacceptable. Due to this experience, I will not be buying this product again. I am sharing this review to caution others about these products. This issue is not isolated; a similar problem occurred with the eye cream as well.
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