I’ve been a customer for many years, but this brand has really changed. The customer service and loyalty have plummeted. The $8.95 return fee is ridiculous. I constantly face issues with the website when trying to use my credit after returning poorly fitting items. Prices keep rising while quality decreases. This brand used to embody reliability and friendliness; now it feels like it's focused solely on profit with no regard for its roots. It's disappointing to see this decline.
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