landsend.com

1.4
1.4 Based on 61 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Maximilian
Customer service has declined significantly.

They once offered excellent customer service, but now profit seems to take precedence. One of my jackets has cuffs that fell apart. When I sought a replacement, I found out about the new 90-day return policy. They just lost a significant account over one jacket. I believe this is a poor business choice, but it's not my responsibility to manage their decline.

1
Date of experience: Jan 14, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More