3 years ago, Purchased $335 Men's Big Expedition Waterproof Winter Down Parka and on 01/27/26 the zipper broke. I realize it's 3 years old, but it has only been worn maybe 2 dozen times. Lands' End told me to find a cleaner in my area and have the zipper replaced.
Very, very disappointed. This was not a cheap coat and should last a lot longer. Lands' End quality has really gone downhill and they could care less.
The "new" guarantee is now 90 days, so maybe you get thru the winter and buy a new coat the following year.
Never shopping here again and will make sure I post to social media also.
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