I ordered some dress pants from Lands' End. I have been a customer for many years and generally had a good experience with their quality. However, these pants ripped entirely on just the third or fourth wearing.
This has NEVER happened with Lands' End or any other pants.
When I contacted Lands' End customer service, I was treated brusquely and told that the pants were not eligible for any refund due to the 90 days being passed.
I feel that I should be more valued as a customer but clearly Lands' End does not value my business. Never buying from them again.
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