Visited Birmingham yesterday. Rude staff who don’t know how to hold a polite conversation. Put other customers with later time bookings ahead of us despite arriving early. Tried to cover up their mistake which led to barely having any time for our activity. spent more time trying to reason with staff that we had started late so should have been allowed our full time. What should have been a nice outing with friends and family during half term was stressful and disappointing. We won’t be returning.
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