Our visit was a mess from the start. Staff acted like they didn’t want groups there, even though they offer packages advertised online. We paid for 4 arcade cards and waited hours….only to get 3. The excuse? They “ran out,” which is ridiculous since we were one of the early customers. We only got a refund for that one missing card! Nothing for the poor service or delays. Tried to solve the situation with wanted us to leave.Staff were unprofessional and slow. I had to collect our own drinks even though service was included and they said they’re going to serve them. All 8 drinks from the package were randomly handed to us at once (we were 4 people)why would we drink all at once, no thought or care. The manager was rude, constantly interrupted while we tried to explain the situation, and made the situation worse instead of helping.It was expensive, frustrating, and badly managed. I left feeling completely dissatisfied. Definitely wouldn’t recommend Lane7 Dublin for group events or trying to have a good time.
Claim your business profile now and gain access to all features and respond to customer reviews.
