Awful. Sent me a faulty IPL device that ended up causing severe burn-like irritation on my skin during a patch test Lanveza themselves instructed me to do and because it is no longer sealed, I cant return it apparently. How am I supposed to determine if a device I ordered works if powering it up negates the warranty and ability to return? They claim 1 year warranty and 90 days return guarantee, but it is a scam and false advertising. Clearly it is illegal, just go to the government website to check your rights. Lanveza have also tried to claim this to be a personal use item that can't be returned if it had been tried (usually applies to items like tampons and underwear), which is total nonsense. This is a device like a shaver or a UV nail lamp, which is absolutely fine to be returned even if there were no problems, but this clearly is not fully functional. They also claimed my skin is sensitive or something else is wrong with me, but of course not their device, but then how was i ok with other big brands like braun but not Lanveza? Also, if it is a rule that they can't accept used items back for hygiene reasons then how are they able to offer 90 days money back guarantee if results after USE are no good? Clearly they contradict themselves at every step. No matter what you say to Lanveza, they will try to wiggle out of it. Such companies should have no place on the market. By law shops must accept returns of faulty goods. Had to raise a dispute with my bank so that Lanveza accepts a return. Will see what happens. Scammers. Stay away!!!
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Official IPL Laser Hair Removal Handset designed to deliver long-lasting visible results in just 3 weeks, full-body treatments are done in 30 minutes, just once per week.
Works on any body part including the face and Brazilian area. Your handset will utilize clinical-grade technology that is certified for safe and effective at-home hair removal.
