My experience with La Portegna was very disappointing.Their website advertises free returns, but in reality, this offer is denied once you reach out to customer service – even though the free return option is clearly stated in their Refund Policy and visible during the order process. This is not only misleading, but possibly even legally questionable.Originally, I only wanted to return a wallet*. However, due to the company's uncooperative and dismissive attitude, I decided to return the entire order. Any joy I had in the products was completely lost.Despite the fact that the issue was clearly caused by La Portegna, they refused to take responsibility and expected me to pay for the return shipping – something that contradicts the impression their website gives.No ownership, no goodwill – instead, they made the return process complicated and unpleasant.Conclusion: If you value reliable customer service and transparent return policies, I strongly suggest thinking twice before ordering from La Portegna.*The wallet looked and felt so cheap and was not worth the money... the quality of the products are okay but not a stunner.
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