Review Time
I bought a La Portegna bag and I am extremely disappointed. Despite using it very carefully and for a short period, it already shows visible wear on the edges and seams. The company insists this is a “natural character” of the leather, does not acknowledge the premature wear nor accept a claim, and eventually stopped responding to my messages. I wanted to support a local company that claims to be artisanal, but it turns out to be a common scam. Their responses only explained how to care for the bag with moisturizer and microfiber, without offering any solution. For a product at this price, I expected quality and customer service. Very dissatisfied
I bought a La Portegna bag and I am extremely disappointed. Despite using it very carefully and for a short period, it already shows visible wear on the edges and seams. The company insists this is a “natural character” of the leather, does not acknowledge the premature wear nor accept a claim, and eventually stopped responding to my messages. I wanted to support a local company that claims to be artisanal, but it turns out to be a common scam. Their responses only explained how to care for the bag with moisturizer and microfiber, without offering any solution. For a product at this price, I expected quality and customer service. Very dissatisfied
My experience with La Portegna was very disappointing.Their website advertises free returns, but in reality, this offer is denied once you reach out to customer service – even though the free return option is clearly stated in their Refund Policy and visible during the order process. This is not only misleading, but possibly even legally questionable.Originally, I only wanted to return a wallet*. However, due to the company's uncooperative and dismissive attitude, I decided to return the entire order. Any joy I had in the products was completely lost.Despite the fact that the issue was clearly caused by La Portegna, they refused to take responsibility and expected me to pay for the return shipping – something that contradicts the impression their website gives.No ownership, no goodwill – instead, they made the return process complicated and unpleasant.Conclusion: If you value reliable customer service and transparent return policies, I strongly suggest thinking twice before ordering from La Portegna.*The wallet looked and felt so cheap and was not worth the money... the quality of the products are okay but not a stunner.
La Portegna is an absolute gem! The quality of their products is outstanding, with every detail exuding craftsmanship and timeless elegance. The team is exceptional—always professional, friendly, and communicative, making the entire shopping experience smooth and enjoyable. On top of that, the physical store is beautifully designed, with a warm and inviting atmosphere that perfectly complements their luxurious offerings. Highly recommended!
I bought a pair of sandals and a pair of leather sneakers from them in June/July. The pair of sandals were okay but the pair of sneakers were slightly on the small size. I asked for a replacement. Ms Marta of Laportegna said yes and I sent the pair back. They arrived at the Post Office in Spain on 2nd Aug but were stuck there ever since. I tried to inquire here on my side (Hong Kong Post Office) but they said it is out of their hands as the parcel is with the Spanish Post Office. i tried inquired through the Spanish Post Office website but i was asked for a contact no. in Spain. I do not have it so I could not use their inquiry service. There is nothing really I can do from my side but to Ms Marta to help. I sent several emails and even called their shop in Madrid and office but no luck. I really dislike companies stop communicating with clients/customers when there are issues. Very disappointing! I really like the pair so I hope they will come back to me.
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