I placed an online order with the company and paid in full, but the order was never delivered, and I received no updates for almost a month. After several attempts to follow up, customer service gave conflicting information—first saying the order was delivered, and later confirming there was no trace of delivery or proof it was handed over to the courier. The company claimed a full refund was processed, yet the order status still shows 'On its way' with a reference that doesn’t indicate any verifiable shipment. This inconsistency, combined with long periods of silence, has made the situation very confusing and frustrating. Despite assurances regarding a refund and reshipment, communication has been erratic, with many unanswered emails and phone calls. For a luxury brand, this experience highlights a significant lack of transparency, accountability, and basic order management. This review is based on documented order records and correspondence, and I strongly caution others when ordering online.
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