Review Time
I placed an online order with the company and paid in full, but the order was never delivered, and I received no updates for almost a month. After several attempts to follow up, customer service gave conflicting information—first claiming the order was delivered, then later admitting there was no delivery trace or proof it was handed over to the courier. The company then stated that a full refund had been processed, yet the order status still shows 'On its way' with a reference that doesn’t indicate any verifiable shipment. This lack of consistency, along with prolonged periods of silence, has made the situation extremely confusing and frustrating. Despite written assurances about both a refund and reshipment, communication has been erratic and hard to obtain, with unanswered emails and phone calls. For a global luxury brand, this experience reveals a serious deficiency in transparency, accountability, and basic order management. This review is based on documented order records and correspondence, and I strongly advise other customers to be cautious when ordering online.
I placed an online order with the company and paid in full, but the order was never delivered, and I received no updates for almost a month. After several attempts to follow up, customer service gave conflicting information—first saying the order was delivered, and later confirming there was no trace of delivery or proof it was handed over to the courier. The company claimed a full refund was processed, yet the order status still shows 'On its way' with a reference that doesn’t indicate any verifiable shipment. This inconsistency, combined with long periods of silence, has made the situation very confusing and frustrating. Despite assurances regarding a refund and reshipment, communication has been erratic, with many unanswered emails and phone calls. For a luxury brand, this experience highlights a significant lack of transparency, accountability, and basic order management. This review is based on documented order records and correspondence, and I strongly caution others when ordering online.
I am writing to formally complain about a severe injury my 80-year-old mother sustained after using a product purchased online. Within three days of application, she had a serious skin reaction, including swelling and bleeding. We returned to report this, expecting basic compassion, but received no apology or concern. We were told she shouldn’t use her account, as it wouldn’t qualify for rewards, which is unacceptable treatment for a senior citizen. Given the seriousness of her injuries and emotional distress, I am seeking restitution for damages. We request a formal apology, compensation for damages, assurance of product safety, and a review of customer service policies. Please respond within 10 business days, or we will consider further action.
My husband gifted me a product from a high-end store, but the company won't assist with products not purchased directly from them. I spent a significant amount on skincare that I can’t use because the fragrance is overwhelmingly strong, causing redness and nausea.
The quality has declined, rudeness is common, and there is a lack of accountability. Many products have been discontinued, which raises concerns. I experienced discoloration after using their creams for years, and when I reported it, the product was quickly removed from the market. After trying their products again recently, my skin reacted poorly, and customer service was unhelpful, shifting blame. Despite multiple attempts to resolve this, I have not received a refund for a substantial amount spent.
I have been a long-time customer, but I will no longer purchase from this brand. The website isn’t functioning properly, and I didn’t receive the samples I expected. I also received a broken item, and customer service was unresponsive. After finally returning the item for a replacement, I was shocked by the excessive packaging and lack of any apology or acknowledgment. This is not the experience I expect from a luxury brand.
As a premium brand, I expected exceptional service, but this has not been my experience. I am frustrated with the delays in my delivery, which was supposed to be next day. Waiting for several days has been disappointing, and I would suggest purchasing from elsewhere to ensure better service and possibly lower prices.
I had a wonderful experience at a beauty room with a representative. She was very professional and introduced me to products that perfectly matched my skin needs. I felt relaxed throughout the treatment, and my skin looked radiant afterward.
Claim your business profile now and gain access to all features and respond to customer reviews.
Official La Prairie website. Enter a world of timeless beauty to discover the world’s most luxurious skincare – where science meets art. La Prairie
fragrantbodyoilz.com
energybits.com
sknclinics.co.uk
nailgardenia.co.uk
cheaplubes.com
theoilstoreuk.com
crepeerase.com
vesira.com
maximumlifestyle.nl
sweetcare.com
