I am writing to formally complain about a severe injury my 80-year-old mother sustained after using a product purchased online. Within three days of application, she had a serious skin reaction, including swelling and bleeding. We returned to report this, expecting basic compassion, but received no apology or concern. We were told she shouldn’t use her account, as it wouldn’t qualify for rewards, which is unacceptable treatment for a senior citizen. Given the seriousness of her injuries and emotional distress, I am seeking restitution for damages. We request a formal apology, compensation for damages, assurance of product safety, and a review of customer service policies. Please respond within 10 business days, or we will consider further action.
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