The quality has declined, rudeness is common, and there is a lack of accountability. Many products have been discontinued, which raises concerns. I experienced discoloration after using their creams for years, and when I reported it, the product was quickly removed from the market. After trying their products again recently, my skin reacted poorly, and customer service was unhelpful, shifting blame. Despite multiple attempts to resolve this, I have not received a refund for a substantial amount spent.
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