Horrendous! Avoid at all costs. The customer service is a shambles! After having returned the item, they are denying to issue my refund as I didn't send back the complimentary samples, having tested them. Now guess what, "the samples have a value and are complimentary ONLY with any purchase". Hmm, great to know, and this is high-end luxury skin care brand with Swiss heritage etc.They were also trying to put a different spin on it claiming complimentary samples are the same as exclusive offer/ gift - "according to our return procedure you must also return all exclusive offer/gift with purchase that you may have received with that order or you will be charged the full value of the GWP." I haven't received any gifts except for a few tiny samples.When I pointed to fact that order confirmation and invoice state the value of samples at £0, and they are welcome to subtract that, they replied "In the case if you prefer to keep the samples. The value can easily be calculated by looking at the sales price of the original product and calculating the part of sample. " Yah, broken English and horrendous attitude.What an unprofessional customer service, jeopardising the brand reputation. I have never ever in my life had such a shoddy experience.Had to go directly to my bank to help me sort this nuisance! whoever is looking after Customer service, this is SHAMEFUL! You will go out of business gradually, but surely.
Claim your business profile now and gain access to all features and respond to customer reviews.
Official La Prairie website. Enter a world of timeless beauty to discover the world’s most luxurious skincare – where science meets art. La Prairie
