I placed an online order with the company and paid in full, but the order was never delivered, and I received no updates for almost a month. After several attempts to follow up, customer service gave conflicting information—first claiming the order was delivered, then later admitting there was no delivery trace or proof it was handed over to the courier. The company then stated that a full refund had been processed, yet the order status still shows 'On its way' with a reference that doesn’t indicate any verifiable shipment. This lack of consistency, along with prolonged periods of silence, has made the situation extremely confusing and frustrating. Despite written assurances about both a refund and reshipment, communication has been erratic and hard to obtain, with unanswered emails and phone calls. For a global luxury brand, this experience reveals a serious deficiency in transparency, accountability, and basic order management. This review is based on documented order records and correspondence, and I strongly advise other customers to be cautious when ordering online.
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Official La Prairie website. Enter a world of timeless beauty to discover the world’s most luxurious skincare – where science meets art. La Prairie
