laptopkeyreplacements.com

4.7
4.7 Based on 61 reviews

...

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Lauren Hughes
Update: Finally received my new package. Never received my order and they don’t respond to any email

I’ve placed an order on March 1st ‘25. 24th of March still no key so I emailed them. was supposed to get a response within 24-48 hours. 8 day later (april 1st) still no response. Send them another email…. 48 hours later still no response.To me it feels like a scam. I see a lot of good reviews where they talk about “great Communications” doesn’t seem trust worthy anymore.—- Edit: I’ve received a response from the customer service. They asked me to wait an additional 5 day. Did that no package. Mailed them again took about 8 days, no response, send them another email and got response with the request to wait an additional 5 to 8 days. Told them I was not going to do that. They asked of I wanted a full refund or if I wanted them to send another one. I chose to keep hope and requested a new one. This was on April 18th and on May 5th I received the new button. When it. Comes to the quality of the button I can’t separate it from the original one so the quality is very good. Only thing they really need to work on is communication towards the customer. Other than that I am satisfied and changed my rating from 1 star to 3 stars.

3
Date of experience: Mar 01, 2025

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