I paid for a laptop that was supposed to arrive on December 30th, but it never showed up. I spent countless hours on the phone and exchanged several emails without receiving any clear explanation, just broken promises. Eventually, I decided to cancel my order, only to learn they were waiting for cancellation confirmation from their supplier. I made it clear that my agreement was with them, not the supplier, but it fell on deaf ears. They assured me of a refund in three days, which I never received. It wasn't until I filed a claim in small claims court that I finally got a response and my refund. The customer service was chaotic and untrustworthy.
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