I actually rate ZERO stars but that isn't an option. I placed an order and next day realized my mistake. I requested the order be cancelled. It was showing a status of ordered at the time; nothing else. A few days later I am informed the order can not be cancelled, it was shipped which was not the case via the postmark of the package when I received it. Informed the company I was marking package REFUSED and RETURN TO SENDER. The reply was I would be charged a 40% restocking fee plus the US 'address' they use is not 'their's' and probably they would not receive the package back. They told me to contact them for a shipping label that I could use for the return but I would then have to take to the PO and pay for shipping.
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