I visited a nursery during a day out with friends and explored their shop filled with attractive items, albeit quite pricey. I was drawn to a beautiful silk dress with a £110 price tag. After an impulsive purchase, I tried it on at home and found it looked terrible—too large and unsuitable. Returning it in person was impossible due to the distance, so I called. I was informed of their no-refund policy and only offered a credit note. I explained that I wouldn't likely visit again, making the credit note useless. The associate checked with the owners and confirmed the same. I emailed the owner to highlight the lack of a clear return policy, but I just received a response reiterating the credit note. I was shocked that a refund wasn't an option in this day and age. The customer service was unacceptable. Anyone considering a purchase should ensure they are completely satisfied beforehand.
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Larch Cottage Nurseries is an independent family business established in 1985. Committed to horticultural excellence and offering what we hope is a unique and inspirational experience to those who visit, we strive continually to be the best we can.
Today, horticulturalists travel from all over the world to explore our secret garden and to discover the vast selection of plants, the majority of which are propagated on-site. We specialise in rare and unusual shrubs, perennials, and climbers, Japanese acers, old fashioned roses, and slow growing and dwarf conifers. For many of these varieties we are the country’s only suppliers as listed in the RHS Bible, The Plantfinder.
Visitors can peruse the nurseries at a leisurely pace and choose gifts before taking refreshments in La Casa Verde Restaurant. With a terrace overlooking the gardens and the Pennines beyond, the restaurant is popular with both locals and visitors.
A light Mediterranean style menu is served using only the freshest of ingredients with organic seasonal vegetables, fruit and salad leaves coming straight from the organic kitchen garden. All other produce is sourced locally where possible, with everything made on site from first principles.
The Red Barn gallery hosts a stunning collection of artworks from ceramics, paintings, prints, glassware, sculptures, rugs and a huge selection of bespoke handcrafted jewellery.
Whilst the Lower Red Barn shop is the perfect place to find unique, unusual and inspiring gifts. See more
