I’ve had positive shopping experiences in the past, but now my package is missing. Their website indicated it was shipped, but the carrier said it was never sent. I reached out to them and received a delayed response via messaging: they stated my package was lost and offered no apologies or compensation, just a refund. They suggested I shop again, but prices have increased and some items are no longer available. The refund will take days, leaving me with a frustrating wait and my daughter without the pajamas she eagerly wanted. When I inquired about the delivery, I had to push for a response. Overall, I’m left feeling disappointed and uncertain about ordering from them again.
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