This is a rating for their over-the-phone customer service. Just received a faulty order. Took photos, sent an email asking for a replacement in French. Called client service just to get an estimate of how long would a replacement take. The operator was beyond rude, borderline xenophobic. How can this company tolerate such discriminatory behaviour is beyond me. After telling him (in French) that I already sent the email, he mentioned he could not see it. I tried to explain that I only had just sent it, no more than 10 min so perhaps it was not yet visible in their systems, but before I could explain why I called he kept rudely interrupting me. So I asked if we can speak in English. He said yes and repeated the same lines without letting me say why I had called. After asking him to let me finish he said he already explained himself in French and English and that I had not mentioned in French that I sent the email (which I did at least 3 times) and he saw that my French "had problems" but here he is explaining in English. I asked him to be nicer to customers and he said he is, as next time he will not speak in English to help me. It was unbelievable...is this how you treat customers Laredoute.ch???
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