I've had positive shopping experiences in the past, but this time my package just didn't arrive. The website indicated it was shipped, yet the carrier claimed it was never sent. I reached out to the support team, but their response via messaging took ages. They informed me my package was lost and seemed indifferent; they only offered a refund without any apology or compensation. They suggested I shop again, but prices have increased and some items are no longer available. Now, my refund will take a few days, leaving me without my daughter's desired pajamas for two weeks. Even when I followed up about the package, it was still listed as available, but I had to push for a response to my email. Overall, I'm left disappointed and unsure if I'll shop here again.
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