Immediate action needed! I ordered a love seat that doesn’t fit our home. Customer service registered the return and promised a delivery team would contact us, but no one followed up despite our repeated inquiries. I called again for the fourth time, only to be told they didn’t have our correct details. They promised to escalate the issue and provide courier details for collection, but I've received no information. I've called multiple times since and now face total silence. The love seat is in perfect condition, just waiting to be picked up. It's been over three weeks, and I still haven’t heard from them. I will report this to the relevant authorities if the collection and full refund aren’t addressed immediately.
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