Review Time
I faced continuous problems with this service. I ordered a coffee table that arrived later than expected. The assembly screws were missing, and when I called on the day of delivery to assemble it, they promised to send the screws from another location right away. Two weeks later, I called again, only to find out the screws were lost in transit and they would resend them. Another two weeks passed, and still no screws, lost again. Meanwhile, the table is partially assembled on my living room floor. After three months of persistent follow-ups, they suggested I find screws locally (which I had tried to do from the beginning) or return the table at my own cost, which weighs around 16kg. The issue remains unresolved. I wouldn't consider using this service again; the products are imported with no quality control or customer support. If I had known, I would have avoided this hassle completely. Very disappointing.
I would rate this as zero if I could. I've been ignored via email for weeks and can't reach anyone on the phone. This feels like a complete scam. They sent the wrong item intentionally, and despite returning it nearly a month ago, I still haven’t received my refund. My attempts to contact them resulted in a generic response, which is both disgraceful and embarrassing for a business. This is a violation of consumer rights, and I plan to escalate this to higher management. I set a deadline for my refund, and there has been no response, despite providing proof of the return long ago. I strongly advise against ordering from this service.
I would rate this as zero stars if possible. I've been ignored via email for weeks and can't reach anyone on the phone. This feels like a total scam. They deliberately sent the wrong product, and I went out of my way to return it nearly a month ago, but I still haven't received my refund. My attempts to contact them resulted in a generic response, which is both disgraceful and embarrassing for a business. This violates consumer rights, and I intend to escalate this to higher management. I set a deadline for my refund, and there has been no reply, despite sending proof of the return ages ago. I strongly recommend avoiding this service.
Immediate action needed! I ordered a love seat that doesn’t fit our home. Customer service registered the return and promised a delivery team would contact us, but no one followed up despite our repeated inquiries. I called again for the fourth time, only to be told they didn’t have our correct details. They promised to escalate the issue and provide courier details for collection, but I've received no information. I've called multiple times since and now face total silence. The love seat is in perfect condition, just waiting to be picked up. It's been over three weeks, and I still haven’t heard from them. I will report this to the relevant authorities if the collection and full refund aren’t addressed immediately.
I've purchased several furniture pieces from this service, including beds, sofas, and shelves. They offer a solid selection with some stylish items. There were instances where I found the same item cheaper from the original producer, so it's wise to shop around first. Overall, I have no significant complaints.
I have ordered a peacock linen duvet cover three times, and each time I received the wrong item! First, it was the wrong color, then the right color but missing button holes, and finally, again the wrong color. How can you keep making the same mistakes? I've wasted too much time trying to resolve this issue!
I purchased three furniture items for a holiday home in Italy. Two items arrived late, but one is still missing despite the original delivery window of 3-6 days now extending to three weeks. I've repeatedly tried to get answers from customer service, but whenever they responded, it was about product information, not my order. Six weeks later, I still haven’t received my order. I requested a refund, but they are refusing to process it. The order is suddenly available for delivery in two weeks, but I won’t be here for it! When I called, I was left on hold and then disconnected. The email responses have been unfriendly and unhelpful. After being a customer for many years, I will never order from this service again.
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