I ordered a couch in October 2025, and now it's January without any delivery. The status shifted from "two weeks delivery" to "my desired cancelled or defective articles," which is quite unclear. I've tried contacting customer service through email, messaging apps, and their online form, but with no success. The total cost is 1146.00, and I just want a refund. I hope this can be resolved quickly without needing to escalate the issue.
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