I decided to go straight to La Roche-Posay to purchase their products. I used my iPhone and paid via Apple Pay. As I saw the order being confirmed, I noticed the shipping address was an old one, even though the billing address is correct. I immediately called customer service, not even 5 minutes after the order was placed. First of all, the "PRESS 1 FOR ENGLISH" option doesn't work if you use a mobile phone. I immediately used my office landline to call. The customer service told me there's NOTHING she can do. She can't change the address, she can't cancel the order and let me place a new one. So, I'm being charged, knowing I may not even receive the products that were purchased. When I asked to speak to a supervisor, she refused. Granted, I made a mistake. But, other companies will help you by updating the order info OR cancel it and let you place another order. I work for an e-com company that will help you with your orders and I know other companies that do the same. It's called customer service and being graceful about human error. None of us is perfect and we can all use a little room to correct ourselves.
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Recommended by dermatologists worldwide. Our mission, a better life for sensitive skin. Fragrance-free. Paraben-Free. Discover face moisturizers and washes, acne treatments, anti-aging serums, SPF sunscreen and body lotions with La Roche-Posay Thermal...
