Review Time
Not only are their products some of the best formulated at their price point, La Roche-Posay goes above and beyond for their customers by being on of the first and only brands to consider those with disabilities — La Roche-Posay includes braille on their packaging for customers who have sight loss. How many other companies are doing that? Incredible!
I’m currently living in the United States and have been trying to find one of my favorite products from your Brazilian line: the Anthelios Ultra Cover SPF 60 – High Coverage Tinted Sunscreen, in shade 3.0.This product is perfect for my skin — it offers excellent sun protection while also working as a foundation with truly high coverage. The texture is rich, and the finish is flawless, just like makeup.I’ve tried the Light Cover version, but unfortunately, I didn’t like it — the coverage is too thin and doesn’t give the result I’m looking for. What I love about the Ultra Cover is exactly that fuller texture and makeup-like effect.Since I moved to the U.S., I haven’t been able to find this exact version — not in stores, not online.I would love to continue using this same product and the same shade (3.0). Could you kindly let me know:– Is this product sold in the U.S. under a different name?– If not, is there any way I can purchase it from here (via international shipping, for example)?– And if it’s not available here, is there any U.S.-based product that truly offers the same level of high coverage and performance?One thing I find puzzling is that, in such a diverse country like the United States — with people from all ethnic backgrounds and skin tones — the range of tinted shades is more limited than in Brazil. I would have expected more diversity here, not less.The world is highly globalized today — people no longer spend their entire lives in the same country. We travel, we take sabbatical years, we relocate constantly.That’s why, when a brand presents itself as international — like La Roche-Posay — it becomes essential to offer the same products worldwide.With global brands like Chanel, Dior, Sisley, or Saint Laurent, I can buy the exact same makeup products whether I’m in Brazil, the U.S., or anywhere else. That kind of consistency shows a truly international standard — and it’s something I expected from La Roche-Posay as well.
For the love of God please stop putting alcohol in your sunscreens!!! It is impossible to find one sunscreen in Europe without insane amounts of denaturated alcohol in them and for people who are sensitized to it, it is horrible. I used to love your Anthelios UVMune 400 Invisible Fluid Spf50+, but ever since you had to put alcohol in it it started to ruin my skin. Every time I use this thing I get cystic acne on my cheeks and white heads on my nose and forehead. I know for certain it is from this product because when I do not use it my skin goes back to normal. Please, fix this issue, or I won't be able to ever buy a sunscreen from you again.
This review is about the customer service. The agent is in a room that is very loud you can't even hear what they are saying and knows nothing on hand about the products without looking it up. This is a skincare company, hire and train knowledgable people. Fine example of corporate greed.
Absolutely appalling customer service. They refused to rectify a mistake which the ‘customer care’ team admitted was their fault and this continued through every aspect of the purchase. It was like beating one’s head against a brick wall. I await a refund and would never shop on this site again.
I decided to go straight to La Roche-Posay to purchase their products. I used my iPhone and paid via Apple Pay. As I saw the order being confirmed, I noticed the shipping address was an old one, even though the billing address is correct. I immediately called customer service, not even 5 minutes after the order was placed. First of all, the "PRESS 1 FOR ENGLISH" option doesn't work if you use a mobile phone. I immediately used my office landline to call. The customer service told me there's NOTHING she can do. She can't change the address, she can't cancel the order and let me place a new one. So, I'm being charged, knowing I may not even receive the products that were purchased. When I asked to speak to a supervisor, she refused. Granted, I made a mistake. But, other companies will help you by updating the order info OR cancel it and let you place another order. I work for an e-com company that will help you with your orders and I know other companies that do the same. It's called customer service and being graceful about human error. None of us is perfect and we can all use a little room to correct ourselves.
Can't say anything bad about the brand. These products had been thoroughly tested before being released in the market, and what I cherish most - a big diversity of products for different purposes. You can emulsions, classical moisturizers, or if you have an oily skin, there are products for this type, too. I have a dry one, so their moisturizer pretty much suit me. LRP seems to be the market giant in case of skin care.
Website on iPhone doesn’t work. They trick you to the website by offering 20% off, then charge your visa ( multiple times in my case) without the order ever going through. A website message pops up saying your card is invalid, yet the charge goes through on your card. The site asks for your mailing address, yet won’t let you input it. Customer service people have no skills to help and also provide incorrect info and just keep repeating useless phrases. No supervisor was available, even after waiting over 40 minutes.
Claim your business profile now and gain access to all features and respond to customer reviews.
Recommended by dermatologists worldwide. Our mission, a better life for sensitive skin. Fragrance-free. Paraben-Free. Discover face moisturizers and washes, acne treatments, anti-aging serums, SPF sunscreen and body lotions with La Roche-Posay Thermal...
laserclinics.com.au
pestects.co.uk
nutriessential.com
ayoonishop.com
www.vividscientific.com
www.guthy-renker.com
bestqool.com
makeuperaser.com
naydaya.com
healthandher.com
