Black Friday misleading promotionsReceived an email with a promotion ahead of Black friday stating 30% discount on products and free offer of 2 products. On the email the code to apply on checkout for having the discount was the SAME to received the products on offer. Made the order 20/11/2021 applied the code, the discount of 30% was applied but couldn't choose which offer I wanted. Sent an email to customer services saying what happened on checkout and advising the offer I would prefer. Received an answer 3 days later saying if I was not happy with the products I receive to return them. Received the order and of course no offers included. Contacted today the customer services and they keep saying when I ordered there were no offer products available on stock hence I did not receive them, however this morning I received another email advertising the Black friday promotion with all the offers there again!!. This is misleading customers, making them buy for nothing. Called c.services again who say I used the wrong code for the offers, I explained more than once that I made the order 1 week in advance of black friday and had only one code to use and could send a snapshot of the email to prove it. They kept saying they apologise but couldn't do anything. This is not how you treat and keep customers. Its the 3rd time I don't receive a sample or offer. 1st time I just accepted the fact but this time was completely unfair as I followed their own procedures. Besides answering that if i'm not happy I can returned them, having to pay for the return is just not acceptable. C. services say it is a free return however the Return note specifically says they will not refund for returning the goods. And they asked me if I received a "Thank you card" which I did not. I am usually tolerant with mistakes but this time I feel cheated and not respected. Not buying La Roche Posay again !
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Recommended by dermatologists worldwide. Our mission, a better life for sensitive skin. Fragrance-free. Paraben-Free. Discover face moisturizers and washes, acne treatments, anti-aging serums, SPF sunscreen and body lotions with La Roche-Posay Thermal...
