I received part of my order last week and two of the shoes are too small for me. One pair is eligible for return and refund the other exchange only. I went on the website to initiate the return and was offered an extra $120 if I wanted to do an exchange rather than refund for both pairs, but I had to shop right then in there. There are two other pairs of shoes I wish to buy so I hit the shop now button but I had to scroll and scroll and scroll as it only shows five shoes per page and the two shoes I want never came up. When I go into the regular website and login, there are the pairs of shoes I want in my car, but the two things don’t connect with each other. So now I just want to return them, but I cannot get any reply from the company. The customer service phone number does not work. It rings and then clicks to dead silence. I have been trying it for four days now. I have sent five emails and I just got a form letter email back saying they will be in touch within 48 hours, but this never happens. So now I am out close to $400 and stuck with two pairs of shoes that do not fit Me.I am very disappointed as I like this company and I’ve had no problems with them in the past, but I never tried to return anything before. Perhaps there’s a new ownership or something has changed and that is why the quality of customer service has gone from acceptable to nonexistent.
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