Review Time
Don’t bother!
I have purchased more than one pair and I have had a product issue more than once.
Each time, the customer service has been terrible!
Recently, all I wanted was an exchange for a shoe that was not previously worn and defective (squeaks!).
They are all about the sale, and nothing about customer service.
Not to mention the cheap, free, and sometimes broken hair clips.
I’m not sure what this is messaging, but the most recent one looked like it had been run through gravel; Dirty and broken.
Their solution for a defective pair of shoes was a $25 discount.
Don’t bother!I have purchased more than one pair and I have had a product issue more than once. Each time, the customer service has been terrible!Recently, all I wanted was an exchange for a shoe that was not previously worn and defective (squeaks!). They are all about the sale, and nothing about customer service. Not to mention the cheap, free, and sometimes broken hair clips. I’m not sure what this is messaging, but the most recent one looked like it had been run through gravel; Dirty and broken. Their solution for a defective pair of shoes was a $25 discount.
I received part of my order last week and two of the shoes are too small for me. One pair is eligible for return and refund the other exchange only. I went on the website to initiate the return and was offered an extra $120 if I wanted to do an exchange rather than refund for both pairs, but I had to shop right then in there. There are two other pairs of shoes I wish to buy so I hit the shop now button but I had to scroll and scroll and scroll as it only shows five shoes per page and the two shoes I want never came up. When I go into the regular website and login, there are the pairs of shoes I want in my car, but the two things don’t connect with each other. So now I just want to return them, but I cannot get any reply from the company. The customer service phone number does not work. It rings and then clicks to dead silence. I have been trying it for four days now. I have sent five emails and I just got a form letter email back saying they will be in touch within 48 hours, but this never happens. So now I am out close to $400 and stuck with two pairs of shoes that do not fit Me.I am very disappointed as I like this company and I’ve had no problems with them in the past, but I never tried to return anything before. Perhaps there’s a new ownership or something has changed and that is why the quality of customer service has gone from acceptable to nonexistent.
I am a big customer and purchased the same style over 7 times .bought a pair in wine velvet on sale and they don't fit the same at all. hard when you step down . I wrote them 7 times to get a return and the response is always the same and nothing to do with my request. finally spoke to a agent and she said send photos and I explained the photos won't show the problem . I will never buy again , they just lost me as a customer , ORDER NUMBER LARR320308. OMG , you havre never contacted me and resolved this !!! You are trying ti make yourself look like you take care of problems and you don't. READ YUR REVIEWS !!! updated feb 13th company has now credited my purchase . thank you ,
Purchased platform boots that disintegrated on the first wear. Customer service told me to take them to get repaired and they would five me a credit(do I have a cobbler down the street). In addition they felt like walking on bricks. Terrible quality design and customer service. These will go in the trash!
Very upset with this company.I ordered 2 pair of shoes on November 30th and one was shipped within 2 weeks, but the other wasn’t shipped and there were no updates provided or estimated delivery date. LARR294371I paid a lot of money for the second pair and have been waiting patiently for them to arrive for nearly 6 weeks like an idiot.I’ve sent 3 emails to customer service with no reponse over the past 5 weeks and have called 3 phone numbers linked to Larroude, none of which work. I pissed because I don’t know how to get my money back because the customer service is non existent and this is the worst “luxury” experience I have ever had with any brand.Not happy. Not impressed.Update: I just got this following message from them today even though they have Not responded to any of my emails and still haven’t received my shoes or any updates. Basically took my money with no communication and now they are going to “close the ticket” without resolving anything or even emailing me back in any real way - seriously?Hi ,I hope you're doing well! I’m just following up to check if your issue has been resolved. If everything is good, we can go ahead and close the ticket. If you still need assistance, feel free to let us know, and we’ll be happy to help further.Thank you,Larroudé Customer Service
The shoes were final sale. I purchased two different ones. I have only received one pair. They are suede platform loafers. The suede is in bad condition and rubbed off in areas like they've been worn before. I don't know what to do and these are final sale. This is completely unacceptable to get a pair of shoes in that condition for that price point. I will never purchase from them again. My order number is LARR316660edit 1/20/2026reached out to customer service with photos of damaged shoes. I received this email from customer service: Hi ,I hope you're doing well! I’m just following up to check if your issue has been resolved. If everything is good, we can go ahead and close the ticket. If you still need assistance, feel free to let us know, and we’ll be happy to help further.Thank you,Larroudé Customer Service"I responded immediately with: No nothing has been resolved yet I have not been contacted by anyone to resolve my issue.
At the moment, I’ve been on hold w customer service for 1.25 hours. Thankfully, I’ve tried to spend this wait time doing other things. I’m now at the end of my patience. This is an inexcusable amount of time for me to wait. How much more of my valuable time do I kill waiting to correct a mistake of theirs ? Actually it’s 2 mistakes that are costing me time and money at the moment. Do I now hang up and try again tomorrow? Can’t wait to kill more of my valuable time! Actually Larroude, my call had nothing to do with a shipping charge. Much bigger concerns than that. Lol
Returned a pair of shoes within the return window; Larroude deducted the $14.95 handling fee (as per their policy); then, surprise, I received an invoice from Federal Express for $23.64; I reached out to Larroude (finally got a response through Instagram messaging) and was told "you will never be asked to pay any extra charges outside of our official website....kindly disregard it ..." Federal Express has now placed me in collections - my attempts to reach Larroude have failed; no response to email, phone, and now Instagram messaging. I am now going to be out $40 for nothing but the non-pleasure of trying to do business with a "reputable" company. I will dispute the charge with FedEx out of principal. Never again.
I read all the reviews here and was worried when my shoes arrived and were too small. Not only was my exchange and customer service experience simple and seamless, I have to say, this may have been the best online return I’ve ever made. Quick response, easy drop-off, and new shoes on their way… all within about 12 hours (and on a Saturday!). My customer service rep, Steph, was simply amazing!Perhaps all the bad reviews here were made in bad faith; or, Larroude heard the complaints and have changed their ways. Regardless, I’ll be ordering from them in the future with no worries. I don’t write reviews often but felt compelled to counter all the negativity here.-Todd
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