I am a big customer and purchased the same style over 7 times .bought a pair in wine velvet on sale and they don't fit the same at all. hard when you step down . I wrote them 7 times to get a return and the response is always the same and nothing to do with my request. finally spoke to a agent and she said send photos and I explained the photos won't show the problem . I will never buy again , they just lost me as a customer , ORDER NUMBER LARR320308. OMG , you havre never contacted me and resolved this !!! You are trying ti make yourself look like you take care of problems and you don't. READ YUR REVIEWS !!! updated feb 13th company has now credited my purchase . thank you ,
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