The shoes were final sale. I purchased two different ones. I have only received one pair. They are suede platform loafers. The suede is in bad condition and rubbed off in areas like they've been worn before. I don't know what to do and these are final sale. This is completely unacceptable to get a pair of shoes in that condition for that price point. I will never purchase from them again. My order number is LARR316660edit 1/20/2026reached out to customer service with photos of damaged shoes. I received this email from customer service: Hi ,I hope you're doing well! I’m just following up to check if your issue has been resolved. If everything is good, we can go ahead and close the ticket. If you still need assistance, feel free to let us know, and we’ll be happy to help further.Thank you,Larroudé Customer Service"I responded immediately with: No nothing has been resolved yet I have not been contacted by anyone to resolve my issue.
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