Returned a pair of shoes within the return window; Larroude deducted the $14.95 handling fee (as per their policy); then, surprise, I received an invoice from Federal Express for $23.64; I reached out to Larroude (finally got a response through Instagram messaging) and was told "you will never be asked to pay any extra charges outside of our official website....kindly disregard it ..." Federal Express has now placed me in collections - my attempts to reach Larroude have failed; no response to email, phone, and now Instagram messaging. I am now going to be out $40 for nothing but the non-pleasure of trying to do business with a "reputable" company. I will dispute the charge with FedEx out of principal. Never again.
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