For nearly two years, I was repeatedly informed by the service that I had a full package of treatments on my account, despite raising concerns about its accuracy multiple times. I was consistently assured that this information was correct. After having my baby, I utilized one treatment, only to be abruptly informed that I had no remaining treatments due to a system error. I received no compensation and felt blamed for the situation. The corporate response was minimal and they ceased further communication. This experience has completely shattered my trust.
To improve, they should ensure account details are accurate, address discrepancies properly instead of providing false reassurance, take accountability for system errors, and offer reasonable solutions when mistakes happen.
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