Review Time
For nearly two years, I was repeatedly informed by the service that I had a full package of treatments on my account, despite raising concerns about its accuracy multiple times. I was consistently assured that this information was correct. After having my baby, I utilized one treatment, only to be abruptly informed that I had no remaining treatments due to a system error. I received no compensation and felt blamed for the situation. The corporate response was minimal and they ceased further communication. This experience has completely shattered my trust.
To improve, they should ensure account details are accurate, address discrepancies properly instead of providing false reassurance, take accountability for system errors, and offer reasonable solutions when mistakes happen.
If you're considering hair removal, this is not the right choice for significant results. I was promised an 80-90% reduction, but the reality is far from that. The equipment frequently malfunctioned, and now they want me to pay even more to continue.
I would advise against this service. I bought a hair removal package and encountered over ten different technicians, with only one being competent. Most seemed indifferent to my needs and results. The last technician was even quite rude! After spending over $2,000 for a Brazilian bikini package, it felt like they only cared about profits, not customer satisfaction.
In April 2025, I bought a laser hair removal package based on a contract promising a 70-100% reduction after six treatments. The staff convinced me to purchase an additional three treatments for about $700. After the six sessions, my hair grew back thicker than before, which contradicts what I was sold. When I sought a refund, they claimed I hadn't purchased anything related to my agreement, and an employee had altered my services without my consent. Given my health issues and travel difficulties, I explained my situation to a senior representative, but she avoided my calls and offered alternative services instead of a refund.
I scheduled a full-face laser hair removal session and was left disappointed. I arrived on time for my appointment, but waited nearly two hours with no updates. The treatment itself was brief, and I was given aftercare instructions with no follow-up or guidance. Instead, I received multiple aggressive sales pitches for costly facial packages immediately afterward. I reached out to customer service multiple times, but received no follow-up, feeling more like a sales target than a patient for the nearly $2,800 I spent.
I had a thermal skin tightening treatment and appreciated the friendly staff, but the results were disappointing. The technician used a low laser setting, which I believe compromised the treatment's effectiveness. I left feeling like my investment was wasted, as I didn’t achieve the results I expected. Based on this experience, I won’t be returning for future treatments.
I went for a Thermage consultation and decided to proceed with treatment for my neck and face, expecting a relaxing experience. Unfortunately, it was uncomfortable, with no soothing atmosphere or refreshments offered. The nurse was knowledgeable, but after the treatment, I was simply handed aloe to apply myself and left without any follow-up. While I noticed some results, the overall experience was lacking, and I left feeling confused instead of satisfied.
I've had positive experiences with laser hair removal, but at a new location, I faced aggressive sales tactics for an RF Microneedling package. The first session was painful and left scars on my face. Now, they refuse to refund the remaining balance of my package, leaving me with worse skin texture than when I began.
My experience was very disappointing. The staff were rude, and my treatment was discussed openly in front of another person, which felt like a breach of privacy. I was pressured to buy more units than necessary, and when I inquired about pricing, it was unexpectedly high. I requested a refund, but was denied. After checking reviews, I felt concerned about my safety there. I wouldn't recommend this location to anyone.
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