lasiguanas.co.uk

2.4
2.4 Based on 151 reviews

...

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Iwarm
Disappointing experience with unhelpful staff

Visited for a meal, but the staff were immediately unhelpful and informed us we couldn't enter, despite a sign indicating they were open. They insisted we book online, which we did for 5:30, arriving at 5:10. The manager then approached us, stating they were busy and not accepting walk-ins. After explaining our booking, he claimed they couldn't see it and said we would have to wait half an hour. We requested to order drinks, but he refused. Even after clarifying our situation, he was dismissive and walked away, saying they were too busy. I was extremely dissatisfied with the staff's behavior and suggest they clearly indicate when they are closed or fully booked. Many others were also turned away, despite the restaurant not being at full capacity, with only a few tables occupied in the front and the back half completely empty.

1
Date of experience: Dec 11, 2025

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