The process to obtain a refund for a faulty item was quite frustrating. As an online marketplace, they ultimately manage your payment, not just the 'seller' they refer to. My experience in warehousing and fulfillment highlighted this, even if they appeared unaware. They also change the conditions for refunds, so it's crucial to document all interactions with them. After addressing a condition change, I quickly received an email stating that my refund was being processed. Don't accept their assertion that the 'seller' must start the refund; the marketplace is the one that took your payment. Customer service was responsive until I requested a refund, after which I had to pursue updates myself. I would suggest avoiding this marketplace to prevent unnecessary stress.
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