lasoo.com.au

4.5
4.5 Based on 21 reviews

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Average Rating

4.5

/
5

21 Reviews

5 Star
73%
4 Star
14%
3 Star
0%
2 Star
0%
1 Star
14%

All Reviews

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Review Time

Nicole Williams
I ordered a wardrobe from Lasoo. The pictures they use on the website to advertise the product is of

I ordered a wardrobe from Lasoo. The pictures they use on the website to advertise the product is of a completely different wardrobe. They refused to refund even though they had advertised it incorrectly. I would stay clear of this website.

1
Date of experience: Jan 29, 2026
Diamond Parker
Challenges in securing a refund for a defective item

It was quite challenging to secure a refund for a defective item. As an online marketplace, they are ultimately the ones handling your payment, not just the ‘seller’ they often refer to. My background in warehousing and fulfillment made this clear to me, even when they seemed unaware. They also tend to modify the terms for receiving your refund, so it's essential to keep a record of all communications with them. After I reached out regarding a change in conditions, I received a prompt email indicating that my refund was being processed. Don't accept their claim that the ‘seller’ must initiate your refund; while the funds may be transferred, the marketplace is the entity that processed your payment. Customer service was responsive until I requested a refund, after which I had to take the initiative for updates. I would recommend avoiding this marketplace to spare yourself the hassle.

1
Date of experience: Jan 20, 2026
Jana Barnes
Impressive product and service

Impressive product and service. Delivery was fast. Received updates via email regarding my order.

5
Date of experience: Jan 19, 2026
Chandos W.
Frustrating refund process

The process to obtain a refund for a faulty item was quite frustrating. As an online marketplace, they ultimately manage your payment, not just the 'seller' they refer to. My experience in warehousing and fulfillment highlighted this, even if they appeared unaware. They also change the conditions for refunds, so it's crucial to document all interactions with them. After addressing a condition change, I quickly received an email stating that my refund was being processed. Don't accept their assertion that the 'seller' must start the refund; the marketplace is the one that took your payment. Customer service was responsive until I requested a refund, after which I had to pursue updates myself. I would suggest avoiding this marketplace to prevent unnecessary stress.

1
Date of experience: Jan 19, 2026
Fern S.
Fantastic service

Fantastic service, swift delivery even during the holiday season. Excellent products at a great price. Very satisfied.

5
Date of experience: Jan 19, 2026
Karyne
Satisfied Customer

Received high-quality products with regular updates throughout the process.

5
Date of experience: Jan 19, 2026
Dominic Brady
Excellent professional service

5
Date of experience: Jan 16, 2026
Nadine Patterson
Outstanding

I am pleased with the service provided.

5
Date of experience: Jan 16, 2026
Edelegg
Fantastic exercise machine

The vibration exercise machine we ordered was delivered quickly and is exactly what we wanted!

5
Date of experience: Jan 16, 2026
Bert Johnson
Prompt delivery

Prompt delivery, especially during the holiday season. Very impressed.

5
Date of experience: Jan 16, 2026

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