It was quite challenging to secure a refund for a defective item. As an online marketplace, they are ultimately the ones handling your payment, not just the ‘seller’ they often refer to. My background in warehousing and fulfillment made this clear to me, even when they seemed unaware. They also tend to modify the terms for receiving your refund, so it's essential to keep a record of all communications with them. After I reached out regarding a change in conditions, I received a prompt email indicating that my refund was being processed. Don't accept their claim that the ‘seller’ must initiate your refund; while the funds may be transferred, the marketplace is the entity that processed your payment. Customer service was responsive until I requested a refund, after which I had to take the initiative for updates. I would recommend avoiding this marketplace to spare yourself the hassle.
Claim your business profile now and gain access to all features and respond to customer reviews.
