I wish I had read some of these reviews before purchasing. I don't normally write reviews but felt compelled after my experience with this company. All seemed legitimate but after ordering I soon realised they were being sent from China (questionable) and they took nearly two weeks to arrive. When they did arrive, quality was terrible. They feel really cheap and 100% are not worth the cost I paid. There is no information on returns on their website, which seemed odd. I contacted their customer service team as advised and to be fair, got a very quick response. However, I was told their returns system was in the process of changing (due to moving warehouses) and was initially offered a 50% refund and told I could keep the items. What then followed was a lot of frustrating back and forth where I kept trying to establish simply when it would be possible for me to get a 100% refund and return the items. I kept being offered a slightly higher % refund and told I could keep the items. In the end I had to be a bit rude via email and was told the returns warehouse is in the US and there is no timeframe on when I would be able to return my items for a full refund. Eventually, I settled for a 70% refund because I didn't want to deal with them any longer. I imagine this is what they hope for. It feels like a complete scam and I wouldn't be surprised if there is no returns policy. Please don't buy from here. Also, now that I have read other reviews they all mention 'Diana' who all my emails were also from. I struggle to see how this isn't a scam.
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