Honestly, I'm fed up with all the follow up I had to do so far to get my order, and the fact that none of them have arrived to any conclusion.I've ordered a Scooter from the Amstelveen shop on the Fourth of July. [ Lovely people in the shop, smiling and all ] It's been over two months now, and I've heard a list of reasons either on the phone or in person as to why I've yet not gotten my Scooter yet.- The battery is not available.- The operation team forgot to send it from the headquarters to the store this week.- The scooter came, but it is for someone else.- The scooter was faulty and had to be sent back to Headquarters.Seriously, awesome scooters and nice fat bikes these guys are making, but the operation and the logistics is lagging so far behind, and yet they have the audacity to run new marketing campaigns as well.I've spent well over 4 hours on waiting line for the support phone calls. I've been to the shop 3 times. And no one in this whole system, seems to have the power and the information to answer me correctly.Three times, I have been promised to get an email with the delivery date for my scooter, and yet no email has arrived.Note that I'm writing this, while still waiting for a new follow up to finalize, so, shout out to the last support I talked to, she was helpful and promised to come back to me with information, so should that happen I'll change this review, and mark that I was answered and cared for.[ Update One - September 6th - I've followed the instruction that was replied, and sent a follow up email with a reference to this review and my order number. Waiting to see how that goes ] [ Kudos to their support for the quick follow up here on TrustPilot on a weekend ][ Update Two - October 7th - After going back and forth with their support and a couple of others who were added to the email thread, they told me that the batteries were rejected and are going to be back again middle December. So I should wait until then to see when they can tell me a delivery date ][ Update Three - October 15th - I asked for a their cancelation and refund policy, and if I can have a full refund given the delay, and I was not answered promptly. The agent just sent me a couple of links to articles and legalities on their website. I'll wait for the December time to see where this goes ]
Claim your business profile now and gain access to all features and respond to customer reviews.
