Review Time
I ordered and paid for a V8 Ultra fat bike and was delivered a V8 without even refunding me the difference in price. Five weeks after payment, I had to beg for my bike. They caused me major work problems, and I bought this bike for work, but now, a month and a half later, it's too late..They keep telling me they don't have it in stock, but I saw it in their shops in La Souris Noord. After I sent an email saying I'd kill myself because of the problems they'd caused, they delivered the bike to me in less than 24 hours. They made fun of me over the phone. Nothing like this has ever happened before. Terrible experience.
I ordered and paid for a V8 Ultra fat bike and was delivered a V8 without even refunding me the difference in price. Five weeks after payment, I had to beg for my bike. They caused me major work problems, and I bought this bike for work, but now, a month and a half later, it's too late..They keep telling me they don't have it in stock, but I saw it in their shops in La Souris Noord. After I sent an email saying I'd kill myself because of the problems they'd caused, they delivered the bike to me in less than 24 hours. They made fun of me over the phone. Nothing like this has ever happened before. Terrible experience.
I was happy with the bike because it was delivered as promised with the accessories I wanted but i regret that i can’t use the bike because it’s not powering on. There is a technical issue but the worst part is that I have to wait for two weeks more to have it collected from my home to take it get fixed which will take another week or weeks. I regret buying from them. I paid for home service but it looks it was a scam . Here I am with my kids after being excited about the bike and telling them we can’t use it . I hope they refund me as soon as possible and I buy a cheaper bike somewhere.
I had an absolutely wonderful experience thanks to Dogan from Head Quarters at La Souris Shop. From the very first moment, he helped me with absolutely everything and showed truly monumental patience throughout the entire process.I was trying to arrange a very important gift, and it was proving quite difficult for me, but Dogan went above and beyond to make everything possible and to ensure that everything worked out perfectly. His professionalism, kindness, and dedication were simply outstanding.I honestly don’t have enough words to thank him for the incredible job he did. My experience would not have been the same without him, and I want to make that very clear. He turned what could have been a stressful situation into a smooth, pleasant, and truly memorable experience.Thank you so much, Dogan, for your exceptional help and for going the extra mile. It was genuinely appreciated.
I’m extremely frustrated with my purchase from La Souris Rotterdam. I bought a bicycle, and first, they forgot the alarm remote. Then I discovered they didn’t give me the battery key. I’ve called multiple times, explained the issue again and again, only to be redirected repeatedly. I was promised a call back last Friday —never happened. For the price I paid, I expected a complete product and basic customer service. Instead, I’m left without essentials and no respect for my time. Once they have your money, you’re on your own...
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