On Wednesday, 14 May 2025, I ordered a fat bike (S20 Pro Anthracite Grey Special Edition) for €1,145 from La Sourir Groningen.On 13 June 2025, one month later, I was persuaded to accept a showroom model because the bike I had originally ordered was still unavailable.On Monday, 11 August 2025, the bike broke down after only 126 km. It began making a loud, unusual noise similar to that of a motorcycle.On Tuesday, 12 August 2025, I brought the bike to La Sourir Groningen but was told to schedule an appointment online or by phone.An appointment was set for Monday, 8 September 2025, three weeks later. During that visit, the staff were unable to identify the source of the noise. I was advised to continue using the bike and to call if the noise persisted.A follow-up appointment took place on Friday, 3 October 2025. I was then informed that the problem was with the gear set (tandwielenset). It needed to be replaced and had to be ordered.Another appointment was arranged for Wednesday, 5 November 2025, but it did not go ahead because the mechanic was reportedly ill.A new appointment was scheduled for Friday, 12 December 2025. This appointment also did not proceed because the gear set had not yet been delivered.On Thursday, 22 January 2026, I was informed that the gear set had arrived and that I should bring the bike for repair. The bike remains at La Sourir's possession and I have received no further updates.Almost five months have passed since my initial complaint on 11 August 2025, yet my bike has still not been fixed.
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