It was my first maintenance service at La Souris Utrecht. While they followed a checklist for the scooter’s upkeep, I was quite surprised to find that an oil change had not been carried out. Considering that this is one of the most fundamental aspects of any routine servicing, I expected it to be included. When I inquired about the omission, I wasn’t provided with a clear explanation and was simply advised to revisit the following month for the oil change. This approach gives the impression that customer time and convenience are not important.
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